Our claims team is dedicated to carefully review your claim, providing personalized attention and reviewing every detail in the documentation.
At JAH INSURANCE BROKERS, our priority is to ensure your confidence and the safety of your cargo all the time.
If you do not have access to the JAH 4.0 platform, you can report your claim as follows:
You also have the option to report your claim on our claim form.
Do you want to file a claim?
This is what you should keep in mind!
Report immediately what happened:
You must report the incident as soon as possible. You have access to the JAH 4.0 platform, where you can track your claim in real-time and maintain direct contact with the responsible personnel.
Prevent the extension and spreading of damages:
It is essential to take necessary measures to prevent damage extension to your goods. For example, if your cargo is still in transit, avoid abandoning it.
File a claim with the responsible third parties:
In addition to notifying the incident, it is essential to formally inform the parties involved in the transportation about the event and their responsibility in the loss or incident.
Document
the incident:
To conduct a comprehensive claim analysis, it is essential to provide all the required documentation. Cooperation and follow-up.
Cooperation
and follow-up.
Maintain open and cooperative communication with us throughout the claim process. Follow the instructions provided and respond in a timely manner to any requests for additional information.
Contact Us
International
Helpline
WhatsApp
+57 314 411 0868
Service Hours
Monday to Friday,
Time zone: GMT-5
8:00 a.m. to 5:30 p.m.
Risk Map
Interested in learning more about the most common risks in goods transportation? This may be for your interest.
